Return Policy

Effective Date: [July 27,2025]

At Luxjewel, customer satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

1. Eligibility for Refunds

We accept refund or exchange requests if:

  • You received the wrong item

  • Your item arrived damaged or defective

  • You contacted us within 7 days of delivery

  • The item is unused, in original condition, and in its original packaging

2. Non-Refundable Items

Refunds cannot be issued for:

  • Sale or discounted items

  • Personalized or custom-made jewellery

  • Items returned after 7 days of delivery

  • Items that show signs of wear, damage, or alteration

3. How to Request a Refund

To request a refund, please email us at [luxjewel.pk@gmail.com] with the following:

  • Your order number

  • Reason for the return

  • Clear photos of the item (if damaged or incorrect)

Once your request is approved, we will share the return instructions.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error (wrong/damaged item)

  • We recommend using a trackable shipping service

5. Refund Process

Once we receive and inspect your returned item:

  • We’ll notify you by email

  • If approved, your refund will be processed to your original payment method within 5–10 business days

6. Late or Missing Refunds

If you haven’t received your refund:

  • Double-check your bank or payment provider

  • Contact your bank—it may take time before your refund is officially posted

  • Still not received? Email us at luxjewel.pk@gmail.com

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, contact us at luxjewel.pk@gmail.com.